Frequently Asked Questions
Everything you need to know about UK and EU customs declarations
Do I need a customs declaration for goods imported from the EU?
Yes. Since Brexit, all goods imported into the UK from the EU require a formal customs declaration submitted to HMRC via the Customs Declaration Service (CDS). This applies to goods of any value unless they qualify for a specific exemption.
What is an EORI number and do I need one?
An EORI (Economic Operator Registration and Identification) number is a unique identifier assigned by HMRC to businesses and individuals involved in importing or exporting goods. If you import or export any commercial goods, you must have a UK EORI number. We can help you register for one — it typically takes 5 working days.
How long does it take to get a customs declaration processed?
For standard import or export declarations, we aim to process and submit within 24 hours of receiving complete documentation. In many cases, we can turn declarations around same-day. Complex declarations involving controlled goods or special procedures may take longer.
What is a commodity code and how do I find mine?
A commodity code (also called an HS code or tariff code) is a 10-digit number that classifies your goods for customs purposes. The code determines the duty rate payable and any applicable licensing requirements. Finding the right code requires expertise — misclassification can result in over or underpayment of duty and HMRC penalties. We provide accurate classification as part of our service.
What duties and taxes apply to goods imported from the EU?
Goods imported from the EU are subject to UK customs duty (at the UK Global Tariff rate) and import VAT at 20%. However, goods originating in the EU may qualify for preferential (zero or reduced) duty rates under the UK-EU Trade and Cooperation Agreement, provided the correct Rules of Origin are met and a valid proof of origin is presented.
What is Postponed VAT Accounting (PVA)?
Postponed VAT Accounting allows UK VAT-registered businesses to account for import VAT on their VAT return instead of paying it at the border. This significantly improves cash flow for importers. We can advise on whether PVA is right for your business and ensure it is correctly applied on your declarations.
Do you handle customs declarations for all types of goods?
We handle declarations for most types of commercial goods, including general merchandise, food and drink, textiles, machinery, vehicles, and more. Some goods require specialist licences or certificates — we will advise you on any additional requirements specific to your products.
What is AEO status and should my business apply?
Authorised Economic Operator (AEO) status is a certification granted by HMRC that recognises businesses with a high standard of customs compliance. AEO status can bring benefits including simplified procedures, fewer customs checks, and priority treatment at borders. We provide AEO application support and can assess whether your business would benefit.
Can you help if we receive an HMRC customs enquiry?
Yes. If you receive an HMRC customs enquiry, audit request, or post-clearance demand notice (C18), we can represent you and help prepare a comprehensive response. Early professional advice can significantly reduce the financial impact of HMRC interventions.
Do you offer Turkish language support?
Yes. We provide full customs declaration services in both English and Turkish. We have extensive experience working with Turkish businesses and Turkish-speaking importers and exporters operating in the UK.